FAQ's: Curated Answers

A Barkersons Bag of Barks is delivered monthly to dog owners who want the very best for their dog. Each Bag of Barks comes with 2 to 3 fun and interactive toys; handmade treats by actual chefs; and Canadian-made, healthy chews.

We specialize in Curated Dog Goods. Each Bag of Barks is made specifically for your dog. During the Curation Process, we ask for your dog’s size so we can be sure that we don’t include toys or treats that are not suited for them.

The whole reason we started Barkersons was to celebrate our dogs. If you don’t know your dog’s birthday OR you can’t remember when your life changed forever (and for the better), then just guess. It’s no big deal. Each year, we want to celebrate another amazing year with your dog.

Our toys come from the highest quality material and are tested in our lab, or at least by our lab. But it is important to note that every dog has its own special play style, so if a toy becomes compromised, it’s time to throw it away. Rest assured your next Bag of Barks will be at your door before you know it.

Many of our toys are designed to withstand the heaviest of chewers, but not all of them. Monitor play time wherever possible. Bark at us if your dog is consistently chewing through the monthly allotment. And stay tuned. A monthly subscription for heavy chewers is just around the corner.

The Barkersons Bag of Barks is curated for dogs of all sizes, including puppies. As part of the Curation Process, we will ask if you have a puppy. Let us know. As your pup grows, you can contact us to change to medium or large toys as you see fit.

Wow. Twice the fun at your home. We love it. There are a couple of ways to handle this. First, you can register two dogs — you just have to go through the Curation Process twice. Secondly, you can order a single Bag of Barks and add extra toys and treats.

No problem. We curate our bags for your dog. During the Curation Process, we will ask about allergies. We can even ship “toys only” if that’s what’s required. For anything special or out of the ordinary, please bark at us.

This can happen, usually when there is some serious tail-wagging fun going on. Every dog has a different play style and sometimes this can happen sooner rather than later. Toys are not meant to last forever. If a toy becomes torn and the fluff begins to fly, throw it away. Your next Bag of Barks will arrive soon. Bark at us if your dog is consistently chewing through the monthly allotment. And stay tuned. A monthly subscription for just chewers is just around the corner.

Don’t trust a subscription service that private-labels their treats and doesn’t tell you who makes them. Our treats are all hand-made by the chefs at Tom & Sawyer. In fact, Tom&Sawyer curates a special treat each month that can only be found in a Barkersons Bag of Barks. Tom & Sawyer’s team of veterinarians, pet nutritionists, food scientists, chefs, nutraceutical partners and farmers work together to create treats that promote your dog’s health and happiness. To order Tom & Sawyer gently cooked meals, visit www.tomandsawyer.com.

No problem. If it is as simple as a newly developed allergy, or a need to eliminate all treats, contact us to make the change. If things are more complicated, bark at us, and we’re happy to help!

Yes! This is part of the Curation Process. You can also login to your account to add extra toys and treats anytime after your initial purchase. If you run into trouble, please bark at us, and we will be happy to help.

Yes and No. During the Curation Process, you tell us about your dog — size, breed, allergies, etc. You can specify any ingredients in our treats that your dog’s tummy won’t like. You can also tell us to send just the toys, or even order extra toys or treats. We take it from there. We source the best of the best, and bring you a variety of fun and interactive toys along with treats that are specially made for the Barkersons Society. Trust us. We are dog lovers too. The ride will be fun. We promise!

While we do not do returns, if you are not happy or want to share your thoughts, please bark at us.

$54.99 per month. If you want to subscribe for 6 months, $49.99 per month. For 12 month subscriptions, $44.99 per month.

We wish you didn’t, but unfortunately, we will collect sales tax in all areas where the long paw of the law requires us to do so.

No need to worry about shipping – it's on us.

All orders are shipped on (or as close to) the 15th of each month by Canada Post. You will receive an e-mail when your Bag of Barks is shipped. It should arrive a few days after it is shipped.

We accept Visa, MasterCard, American Express and very soon, PayPal. We are not able to accept cash, cheques, e-transfers or other forms of payment … not even IOUs.

This is just the beginning. For now, we ship only within Canada. But if you are from other parts of the world: Watch Out. We are coming soon!

This is unusual, but when you ship across the country, sometimes things can happen. Please use our contact form to bark at us, and we will fix things.

Yes. However, you do have the ability to paws or cancel at anytime.

When signing up for a Barkersons 6 or 12 month subscription, the service will continue after the subscription period on a monthly basis until you cancel. If you cancel before the end of an existing subscription period, you will continue to receive our Bag of Barks and be charged until the end of the term.

Simply login to your account, or bark at us for help.

Remember, we have your address and will send a pack of rabid dogs to your door if you do that. Just kidding. We are sorry to see you go. You can login to your account to start the cancellation process, or bark at us, and we will assist. Please note that 6 or 12 month subscriptions can only be cancelled upon term completion. You can login to your account to start the cancellation process, or bark at us, and we will assist.

No problem. You can Paws your subscription at any time, and reactivate it when you’re ready. Simply login to your account, or bark at us for help.

No problem. Simply login to your account, or bark at us for help.

If you cannot find what you are looking for in our FAQ’s, please use our contact form to bark at us for help.

Of course. Sending as a one-time gift is a great way to congratulate a friend on welcoming a new dog into their family. It is also a great gift for someone who has everything. Don’t worry, one-time gifts are truly “one time”. There is no re-billing of your credit card.

Yes! You can gift a 6 or 12-month subscription.

One-time gifts are $74.99. A 6-month gift is $49.99 per month. A 12-month gift is $44.99 per month. Please note that for gift purchases, the full amount is due at checkout.

Ideally, you will know the name of the dog, the approximate size, and the gender. You should also know the physical address of the person (and dog) you are sending the gift to.

If you don’t know the size, the safest bet is to pick “Medium”.

Don’t worry. This information is purely optional.

Absolutely. This is all part of the Curation Process.