FAQ's: Curated Answers

The Bag of Barks
Payment, Taxes, Shipping, etc.
Managing My Subscription
Sending Gifts
COVID-19 Precautions

The Bag of Barks

This can happen, usually when there is some serious tail-wagging fun going on. Every dog has a different play style and sometimes this can happen sooner rather than later. Toys are not meant to last forever. If a toy becomes torn and the fluff begins to fly, throw it away. Your next Bag of Barks will arrive soon. Bark at us if your dog is consistently chewing through the monthly allotment. And stay tuned. A monthly subscription for just chewers is just around the corner.

Don’t trust a subscription service that private-labels their treats and doesn’t tell you who makes them. Our treats are all hand-made by the chefs at Tom & Sawyer. In fact, Tom&Sawyer curates a special treat each month that can only be found in a Barkersons Bag of Barks. Tom & Sawyer’s team of veterinarians, pet nutritionists, food scientists, chefs, nutraceutical partners and farmers work together to create treats that promote your dog’s health and happiness. To order Tom & Sawyer gently cooked meals, visit www.tomandsawyer.com.

Yes and No. During the Curation Process, you tell us about your dog — size, breed, allergies, etc. You can specify any ingredients in our treats that your dog’s tummy won’t like. You can also tell us to send just the toys, or even order extra toys or treats. We take it from there. We source the best of the best, and bring you a variety of fun and interactive toys along with treats that are specially made for the Barkersons Society. Trust us. We are dog lovers too. The ride will be fun. We promise!

Payment, Taxes, Shipping, etc.

Managing My Subscription

Yes. However, you do have the ability to paws or cancel at anytime.

When signing up for a Barkersons 6 or 12 month subscription, the service will continue after the subscription period on a monthly basis until you cancel. If you cancel before the end of an existing subscription period, you will continue to receive our Bag of Barks and be charged until the end of the term.

Simply login to your account, or bark at us for help.

Remember, we have your address and will send a pack of rabid dogs to your door if you do that. Just kidding. We are sorry to see you go. You can login to your account to start the cancellation process, or bark at us, and we will assist. Please note that 6 or 12 month subscriptions can only be cancelled upon term completion. You can login to your account to start the cancellation process, or bark at us, and we will assist.

Sending Gifts

COVID-19 Precautions

We are taking every precaution to ensure that our packaging facility is clean and sanitized. We are not experts, but we have been told by Health Canada that COVID-19 does not live long on surfaces and is more likely transferred through respiratory droplets. As a result, we believe the risk to be low. If you are concerned, you can leave your Bag of Barks outside (but safe from the elements) or in a garage for about three or four days.